India: Knowledge and Professional Services to the World - The Next Decade- Conference by AIMA

From someone who attended :

The message from all speakers clearly indicated rapid growth in the IT/ BPO segment for the next decade  - (Top 4 trends- Shift to cloud computing, Importance of using mobiles for various application to leverage 6.5 mobile users currently- Mobility, use of social media for business- eg- Facebook, Twitter, Offering end to end solution to the client- very few only IT or only BPO companies to remain). The key challenge being reforms in the education sector to increase the available employable talent pool.


Listing down some Key statistics/ points raised by the speakers below for your reference-


Mr. N. R. Narayan Murthy-

• IT services industry has potential to reach $ 300 billion from current level of $ 50 billion dollars by 2020 with a projected growth rate of 20%. At a growth rate of 10% it will take 16 -17 yrs to reach $300 billion.

• Increasing opportunities from the PSU & Govt sectors

• To focus on Emerging markets (in addition to America/ Europe)

• Need to scale up engineering talent intake (Reforms needed in education, with input from corporate)

• Globalised Approach- hire local talent in other countries- Improve brand equity of Indian companies overseas to attract & retain talent

• Infosys Business Structure- 30% consulting, 60% software & allied services, 10% BPO.

• Rural BPO’s to grow

• To invest in new product development



Mr Kris Gopal Krishna

• 50% new jobs last year were created by IT services last year

• Infosys to hire 25,000 candidates from campus

• Companies are going to move from a technology solutions provider to an end to end business solutions provider

• Cloud is going to be the future- application products – Services for this to be developed in India

• Need for MBA’s/ CA’s/ Lawyers will increase (In addition to engineers)

• Cost is not the only benefit a customer looks for- Intial buy- in may be due to low cost, but a customer is retained/ grown through other value ads.

• Work with campuses to increase employable pool. Research based education.



Mr. Ashok Kumar manoli



• BPO has grown over 35% in each of the last 5 yrs, to grow by 50% this year

• 80% of business comes from America/ Europe

• Use of Mobile commerce in the future

• Extending presence to Tier 2 & 3 cities will help reduce costs by 35%



Partha De Sarkar

• BPO employed 1.8 billion till 09 & can grow to employing 5 billion people

• Seasonal peaks are unlikely (Was last seen in 2005 where 1000+ candidates were hired in a month)

• Focus on quality will improve

• Cost of Training, cannot be taken by corporate for long (Expect the Govt intervention to refine the education system)

• Cost of inflation/ appreciation of the Re is impacting business

• Hinduja Global Solutions- 98% is BPO.



Ganesh Lakshmi Narayan

• Requirement for strong corporate governance.

• Reputation of the BPO industry to be improved

• Non Linear growth is expected

• Social networking as a business tool to be used widely

• Differentiator- Technology+ service offering



Roopen Roy

• 1000 more universities are expected in the next 10 years



P Jayaram

• Animation industry is 80 billion currently to grow to 100 billion by 2012



Ramesh

• 6 of the wealthiest companies in the world are in China

• 65% OF THE POPULATION ARE UNDER 30

• 615 million mobile phone users in the country



Anandan

• 80 PHD’s every year in the country/ 35 are Microssoft employees

• Less than 11% in the world is spent on R&D, In India its less than 1%

• Microsoft spends 9 billion dollars on R&D every year

• 3.5 million engineers passs out every year in India (In the US its 75000)



Pramod Bhasin

• Need to convert data into analytics

• Remote heathcare management – Latest trend in China



N Chandrasekaran

• Total spend on technology to grow.